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課程名稱 |
服務與營運管理
Service and Operations Management |
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開課學期 |
112-1 |
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授課對象 |
管理學院 管理學院企業管理碩士專班(GMBA) |
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授課教師 |
陳家麟 |
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課號 |
GMBA7094 |
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課程識別碼 |
749EM1160 |
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班次 |
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學分 |
3.0 |
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全/半年 |
半年 |
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必/選修 |
必修 |
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上課時間 |
星期四A,B,C(18:25~21:05) |
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上課地點 |
管一102 |
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備註 |
本課程以英語授課。GMBA晚間課程(ABC時段)上課時間為19:00-21:45。與李家岩合授
限GMBA班學位生
總人數上限：66人 |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
Service and Operations Management |
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課程目標 |
1. Understand the role and importance of SOM in an organization.
2. Learn the fundamental concepts, tools and methodologies in SOM.
3. Acquire knowledge about context of application, managerial skills and better attitudes in learning. |
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課程要求 |
1. Form your group for the final term project by Date (Generally 6-7 students per group).
2. All group members should contribute equally to the group project. A peer evaluation form (Appendix B) must be completed at the end of the semester.
3. Participate actively, both in the class and in the group.
4. Complete the case readings before coming to the class. |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
Operations Management – Processes and Supply Chains by Krajewski, Ritzman and Malhotra, 12th ed., 2018. |
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參考書目 |
待補 |
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評量方式
(僅供參考) |
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No. |
項目 |
百分比 |
說明 |
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1. |
Class Participation |
20% |
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2. |
Two Assignments |
20% |
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3. |
Group Project Presentation |
15% |
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4. |
Group Project Report |
15% |
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5. |
Final exam |
30% |
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週次 |
日期 |
單元主題 |
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第1週 |
9/07 |
Introduction to service and operations management |
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第2週 |
9/14 |
Inventory management |
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第3週 |
9/21 |
Managing quality |
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第4週 |
9/28 |
Quality management & innovation |
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第5週 |
10/05 |
Process management |
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第6週 |
10/12 |
Designing lean systems |
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第7週 |
10/19 |
Supply chain strategy & trade-offs |
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第8週 |
10/26 |
Product & service design |
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第9週 |
11/02 |
Strategic alliance |
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第10週 |
11/09 |
Service operations & strategy |
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第11週 |
11/16 |
Service innovation |
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第12週 |
11/23 |
Big data-driven supply chain |
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第13週 |
11/30 |
Big data-driven supply chain |
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第14週 |
12/07 |
Term project presentations |
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第15週 |
12/14 |
Term project presentations |
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第16週 |
12/21 |
Final exam |
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第17週 |
12/28 |
No Class |
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第18週 |
1/04 |
No Class |